Restricted Jurisdictions

FIXATI does not onboard or provide services to residents of Restricted Jurisdictions or corporate accounts of entities incorporated or doing business in Restricted Jurisdictions.
"Restricted Jurisdictions" include, but are not limited to, the United States of America, Canada, Cuba, Crimea Region, Iran, Syria, and North Korea. Detailed regulations pertaining to restricted jurisdictions can be found in the FIXATI Terms of Use.

KYC (Know Your Customer)

FIXATI requires mandatory KYC procedures for onboarding users to ensure compliance with legal and regulatory obligations, including rules governing anti-money laundering, counter-terrorism financing, and sanctions. To help users understand the KYC process and its significance, FIXATI has developed educational resources accessible here and here (containing links to additional relevant materials).

Restrictions

We have provided notices regarding specific restrictions that apply to our products and services, which can be accessed here. Users affected by these restrictions are strongly advised to review the notices and seek independent advice as necessary.

Customer Service

For any inquiries or complaints regarding FIXATI's products or services, please contact our customer service team, available 24/7. Our team is dedicated to promptly addressing your concerns and providing assistance.